Terms of Service
The agreement between you, Regardo, and the venue you book.
These terms govern your use of Regardo. By creating an account or making a booking, you accept them.
1. What Regardo is
Regardo is a marketplace. We connect people looking for venues with the businesses that own them. The contract for the event itself is between you and the venue owner. We facilitate discovery, booking, payment and support, and we hold the customer's funds until the applicable release point.
2. Bookings
A booking is confirmed when the venue accepts it and the advance is received, or immediately on payment where the venue is set to instant confirmation. Prices displayed include all mandatory charges and applicable tax unless stated otherwise on the booking screen.
3. Cancellation
Each venue publishes a cancellation policy on its listing. That published policy governs your booking and is frozen at the time you book — a later change by the venue does not apply to a booking already made.
4. Conduct at the venue
You are responsible for your guests. Damage beyond normal wear is chargeable at cost. Venues may enforce statutory sound curfews and licence conditions and are not liable for losses arising from doing so.
5. Our liability
Where a venue fails to honour a confirmed booking, we will refund you in full and assist in finding an alternative. Our aggregate liability is limited to the booking value.
6. Fees, subscription and commission
Customers pay no booking fee to Regardo. Venue owners pay Regardo a subscription to list their venues. The platform also provides for a commission on bookings; it is currently set at 0% for all venues, owners and categories, so no commission is charged today.
If we introduce or change a commission rate, we will give venue owners at least thirty days' notice by email. A new rate applies only to bookings confirmed after it takes effect — never to a booking already made.
7. Changes to these terms
We will give thirty days' notice by email before material changes take effect.