Cancellation Policy
How cancellations work, and which policy applies to your booking.
Every venue on Regardo publishes one of four cancellation policies on its listing. The policy shown at the time you book is the one that applies — it is captured with your booking and cannot be changed afterwards.
Flexible
Full refund up to 30 days before the event. 50% up to 14 days. Nothing after that.
Standard
Full refund up to 45 days before. 50% up to 21 days. 25% up to 7 days. Nothing after that.
Strict
75% up to 60 days before. 25% up to 30 days. Nothing after that.
Peak Season
The advance is non-refundable. 50% of anything paid beyond the advance is refunded up to 45 days before.
If the venue cancels
You receive a full refund regardless of policy, plus help from our team in finding a comparable alternative. If the replacement costs more, we cover the difference up to 15% of your original booking value.
How long refunds take
We initiate within two working days of approval. Banks typically take a further five to seven working days to credit the amount.