Questions we actually get
Written by the team who answer the phone, not by marketing.
At the venue
Can I bring my own caterer or decorator?
It depends on the venue — each listing states this explicitly under Rules. Many venues allow outside decorators freely but restrict catering, sometimes with a royalty charge.
What happens if we run over time?
Extra hours are charged at the rate shown on the listing, billed after the event. Some venues cannot extend at all because of licence conditions — that is also on the listing.
Booking
How do I know a date is really available?
Availability on Regardo is read from the venue's own calendar, which is the calendar the owner runs their business on. When you start a booking we place a ten-minute hold on that exact date and slot so nobody else can take it while you are paying — and we re-check availability one final time before confirming.
What is the difference between instant and request booking?
Instant venues confirm the moment your payment succeeds. Request venues need the owner to accept first — usually within a few hours. Either way your money is held, not released, until the booking is confirmed.
Can I hold a date without paying?
Not beyond ten minutes. Holds are short on purpose: a longer hold means someone else who is ready to book loses the date. If you need longer, message the venue through the enquiry form.
Cancellation
What if the venue cancels on me?
You get a full refund regardless of the venue's policy, and our team helps you find a comparable alternative. If the replacement costs more, we cover the difference up to 15% of your original booking value.
How long does a refund take?
We initiate within two working days of approval. UPI usually lands within 48 hours after that; cards take five to seven working days depending on your bank.
Payments
How much do I pay upfront?
Most venues take 25–35% as advance. The exact percentage is shown on the booking screen before you pay, and the balance is due before the event date — you will get a reminder.
Are there hidden charges?
No. The total on the booking screen includes the venue charge, slot adjustment, any services and catering you selected, the cleaning fee and tax. The only things that can be added afterwards are extra hours you actually use, or damages.
Which payment methods work?
UPI, credit and debit cards, net banking and wallets. Large bookings can also be settled by bank transfer — raise a support ticket and we will share the details.