Refund Policy
Timelines, methods and what happens to the platform fee.
Refunds are calculated against the cancellation policy captured with your booking, applied to the amount you have actually paid.
Method
Refunds return to the original payment method. UPI refunds usually land within 48 hours; card refunds take five to seven working days depending on the issuing bank.
Taxes
Tax is refunded proportionally with the refunded amount.
Platform fee
Regardo does not charge customers a booking fee. Commission on bookings is currently 0%, so nothing is deducted from a refund on our side.
Partial refunds
Where a policy returns less than 100%, the retained amount goes to the venue as compensation for the blocked date, less any commission in force when the booking was confirmed (currently 0%).
Disputes
If you believe a refund was calculated incorrectly, raise a dispute from the booking page. Disputes are reviewed by a human within two working days.