Questions we actually get
Written by the team who answer the phone, not by marketing.
Listing
How long does verification take?
Usually four to seven working days. We check your documents, call you, and in most cities visit the property. Around a third of applications do not pass on the first attempt, almost always because of missing fire or trade paperwork.
Can I list more than one venue?
Yes. Each venue is managed separately, with its own spaces, calendar, pricing and team, but they all roll up into one dashboard and one payout.
Operations
Can I block dates for my own functions?
Yes — block a whole venue, a single space or a single slot, for one day or a range. Blocked dates disappear from search immediately.
What happens if I have to cancel a confirmed booking?
The customer is refunded in full and we help them relocate. Repeated owner cancellations affect your listing's ranking and, past a threshold, its status. Tell us early and we will usually be able to help.
Payments
When do I get paid?
On your payout cycle — weekly, fortnightly or monthly, whichever you choose. A booking becomes payable the day after the event completes, and settles in the next cycle.
What is the commission?
0% at present. Regardo earns from your venue subscription, not from your bookings, so the full booking value is yours. The platform can apply a commission in future; if it does, you get at least thirty days' notice by email, and it applies only to bookings confirmed after the change. Your rate is always shown on your earnings page.